Frequently Asked Questions
- What is required to secure my date?
First, submit all your important event details on our inquiry form. The team will review and schedule a tour if your special date is available. A contract and non-refundable retainer of $300 is required to lock in your date. If a deposit is not submitted, the date will remain available. It should be noted, the retainer is applied to your balance. The remaining balance is due 14 days prior to the event. All Day bookings remaining balance is due 21 days prior to the event.
- What is your minimum hours for booking?
Our minimum is 4 hours Monday – Sunday.
- What are your hours of operation?
Monday – Saturday 9am-11pm & Sunday 10am-11pm.
- What times do you have available?
The time is open for our weekday, Friday and Sunday dates. On Saturday, the time slots are 9am-3pm or 5pm-11pm. If you need to overlap time slots for a Saturday booking, there is an additional fee of $350. This policy is non-negotiable, the time slots allow the opportunity for all clients to enjoy our facilities.
- Will I be responsible for cleaning?
Clients are required to return the space the same way it was received. All trash and decorations must be removed from premises and no trash should be left outside of the venue. Mopping and sweeping is not required. Trash bags are provided.
- Is parking available?
Yes, there is free parking within our center.
- Is there a prep kitchen?
There is a small kitchenette available with hand sink, refrigerator, prep table and microwave.
- Will I be able to come in early to setup for my event?
This is a very popular question. The hours booked, will be the time you will use for your setup, event and breakdown. Please consider the time you will need for this to receive the best pricing. Additional hours can be purchased at least three days before your event. Extra time may not be available on the day of.
- Will I be able to setup the day before?
This is based on availability. The fee for Early Setup is $200 for two hours.
- Are outside vendors allowed?
Definitely, all vendors are welcomed and must be insured and/or licensed. The vendors will have access to the space for the time that you have booked. We do have a host of preferred vendors if interested.
- Are DJs allowed?
We allow the use of outside DJs. DJs must provide their own speakers and microphones. DJs must be mindful of noise levels during the event to avoid any disturbances to our neighbors. The venue reserves the right to ask the DJ to adjust sound if it becomes a disturbance. All packages will include bluetooth speakers so that DJs are not needed.
- Is alcohol allowed?
Yes, with proper permits and security on premises for your event alcohol is allowed. A licensed catering company with liquor privileges is required to pour alcohol. Renter shall not sell alcohol on premises at any time. This includes wine, beer and champagne.
- What type of decorations are NOT allowed?
No nails, tape, screws, staples or penetrating items are to be used on our walls or floors. NO OPEN FLAMES. Candles must be placed inside vase or some type of container. No glitter – this is very hard to clean and if found the security hold is withheld. Cold sparklers are allowed.
- Is smoking allowed?
This is a drug free and non-smoking facility at all times, and there are no exceptions. Smoking is allowed in the parking lot 100 feet away from the building.
- Is this location handicap accessible?
Yes, there is a ramp available.
- What is your cancellation policy?
If your event needs to be canceled for any reason, please contact us in writing. Event balances are nonrefundable and every accommodation will be made to reschedule upon availability. A rescheduling fee may apply.
- How are you handling Coronavirus (COVID-19)?
It is very important to ensure the safety of our staff and our guests. We have established policies and procedures under direction of the CDC, federal, and local government. Cleanliness is one of our top priorities and each event is properly sanitized by reputable cleaning services before and after each event. It is advised that you properly wash your hands and sanitize properly. To read more FAQs please click the link below.
- Are tours available?
Yes, click here to submit your desired date and time. Tours are Tuesday-Thursday by appointment only.
- Can I have more information about your pricing?
Definitely, pricing and services are located here.